It follows the story of key worker Ayden "Neal Gavyn" during the Covid-19 pandemic. Ayden is locked down in a dementia care home for over eight weeks, while his vulnerable lover Ella "Anna Swan", who suffers with extreme health conditions, must stay at home and self isolate. Ayden and his colleagues are burdened with the task of safeguarding the residents, and as tragedy unravels, Ayden faces the toughest decision of his life, one that he will have to live with forever. 'Bewildered' highlights the humanity of love, loss, and courage. Not all heroes wear capes, some wear uniform.