Helpful. Published: August 11, 2021
We (and the rest of the internet for the past decade) have already spent some time convincing you of the importance of acquiring online customer reviews for your business. (Did you know that in a recent HubSpot Research survey, 1/3 of respondents said review sites played an important role in their purchasing decision-making process?)
But if you're new to customer reviews or not sure where to find them, let's brush up on some basics and highlight why they're relevant for your business.
In a bit of a time crunch? Use the jump links below to navigate to the exact content you're looking for. Customer reviews are pieces of feedback given to a business based on a customer's experience with the organization. These reviews can be public or private and are collected by either the company or third-party review sites. By obtaining and analyzing customer reviews, businesses can measure customer satisfaction and improve their customer relations.
We (and the rest of the internet for the past decade) have already spent some time convincing you of the importance of acquiring online customer reviews for your business. (Did you know that in a recent HubSpot Research survey, 1/3 of respondents said review sites played an important role in their purchasing decision-making process?)
But if you're new to customer reviews or not sure where to find them, let's brush up on some basics and highlight why they're relevant for your business.
In a bit of a time crunch? Use the jump links below to navigate to the exact content you're looking for. Customer reviews are pieces of feedback given to a business based on a customer's experience with the organization. These reviews can be public or private and are collected by either the company or third-party review sites. By obtaining and analyzing customer reviews, businesses can measure customer satisfaction and improve their customer relations.