- [talking about Henrik Hanssen, the new Director of Surgery]
- Greg Douglas: So, this new chief - what do we know about him? Single, married? Gay, straight? Black, white, Chinese, Eskimo?
- Jac Naylor: [facetiously] Yeah, that's right - he's a gay Eskimo!
- Henrik Hanssen: I believe you summoned me.
- Michael Spence: Yes. Mr Hanssen, Ms Robinson. She's having one of her clients transferred to one of our private rooms in Holby Care.
- Henrik Hanssen: You're not happy with the care she's being given here on Darwin ward?
- Pippa Robinson: I don't like your doctor's attitude.
- Henrik Hanssen: Oh, you don't?
- Pippa Robinson: She needs a C-section now - they need to get that baby out of her.
- Henrik Hanssen: [sarcastically] I *do* apologise - I didn't realise you were an obstetrician.
- Pippa Robinson: I'm a lawyer, specialising in litigation.
- Henrik Hanssen: Of course you are.
- Pippa Robinson: She's putting that baby's life at risk. Anyone can see that.
- Henrik Hanssen: Surgeons only cut when they have to. You think if you flash your Gold Card at Mr Spence he'll have your friend sliced open at your say-so? She has a mitral stenosis and this is a cardio-thoracic ward. If you have any *real* interest in your friend's well-being, you'll leave her where she is.
- [Hanssen and Spence walk away from Pippa and carry on their conversation]
- Henrik Hanssen: I know you love your little toy-shop downstairs, but it doesn't exist just so you can fleece vulnerable patients.
- Michael Spence: Er, wait a minute. It's not about fleecing anyone. It's about patient choice.
- Henrik Hanssen: A patient with a heart condition should be on a heart ward. If you want to make money by stiffing bottom-feeders, then I suggest you stick to Botox and breasts. It might rather suit you.
- [Connie is working late trying to get to the bottom of what is causing a patient's abdominal pains]
- Elliot Hope: What are you still doing here? Go home.
- Connie Beauchamp: Elliot, I have run bloods, echo, angiogram, ECG, cardiac enzymes, CRP, ultrasound. I mean, what am I missing?
- Elliot Hope: Connie...
- Connie Beauchamp: No, no, I won't let him win this. I refuse to let him win this.
- Elliot Hope: Connie, when was the last time you were home in time to say good-night to Grace?
- Connie Beauchamp: Do you know what? My nanny earns twice what these nurses do. It's about time I got my money's worth.
- Elliot Hope: You know, you'll wake up one day and she'll be eighteen. And you'll have missed it. The best years. The magic years. And she'll want to know where you were. What'll you tell her? Go home, Connie.
- [Connie has just given a presentation to support her application for another MRI scanner]
- Henrik Hanssen: I think your vision is wonderful. I think it's Utopian. I think the only thing missing, really, is a river of honey, and unicorns cavorting wildly through the hospital grounds. This vision of yours isn't really a vision for Holby at all; it's a vision for Darwin ward and for Connie Beauchamp. It's a work of utter solipsism, not to mention naïvety. Perhaps we should have collaborated on this, then we wouldn't have wasted everyone's time.
- [Yesterday Penny Valentine sent home a patient, thinking she was drunk. Now Henrik has diagnosed that her symptoms are due to hypoglycaemia]
- Penny Valentine: [panicking] I just thought she was a junkie or a drunk or something...
- Henrik Hanssen: Everyone's done it. Well, actually *I* haven't, but I'm sure everyone else has.
- [Henrik Hanssen gives his opinions on his new colleagues]
- Terence Cunningham: So you're happy with the line-up?
- Henrik Hanssen: Mr Griffin's incapacitated, Mr Spence seems to be entirely venal and Mr Byrne's clearly in the middle of some sort of psychotic episode. Hardly a dream team, is it?
- Terence Cunningham: And Mrs Beachamp?
- Henrik Hanssen: [enigmatically] We'll see.
- [Henrik is addressing the team]
- Henrik Hanssen: Most of your are intelligent people. You read the newspapers. You are aware that we are in the middle of sea change. We can't afford to bury our heads in the sand any longer. As Directory of Surgery I will always tell you the truth, and the truth is that there are going to be some rough times ahead and tough decisions will have to made. Some people will be losing their jobs. As the first step towards getting the hospital back on track, Mr Spence has volunteered to be the new consultant on AAU, taking the place of the late Mr Cullen. Leaving the past behind *is* difficult. It can be bewildering, frightening even. But it is also vital. It's what keeps us alive. So we must look to the future. We must move forwards. It isn't going to be easy, but it's time for a change.