- Melinda Gordon: Look, there is a scared little girl who's locked in a house with angry, dangerous ghosts...
- Delia Banks: Yes, and that is all the more reason for you not to get involved! Or for you to involve my son. Let this one go, Melinda. Please, let it go. I am begging you.
- Melinda Gordon: Cassidy, who are you afraid of?
- Cassidy Peyton: I'm not supposed to talk to strangers.
- Ned Banks: This emblem looks familiar.
- Professor Eli James: Let me see. It's a raven, as in "Nevermore," which is good advice for visiting that house.
- Ned Banks: Okay, her name is Greta Hanson, also known as Madame Greta. She set up shop in Grandview in 1924 during the whole spiritualism revival. She died in 1943 when her wheelchair rolled down the stairs.
- Professor Eli James: More likely a ghost pushed her. Where'd you get this? I spent hours searching "Hanson" plus "spiritualism" and "medium' and "seance" and found exactly nothing.
- Ned Banks: Professor Grant gave me the T.A. job. I now have full access to the Copeland Wing at the library.
- Professor Eli James: Hate you.
- Ned Banks: Okay, so the ghosts aren't kids after all, but what happened to the children that Cassidy's mom saw? And why is Cassidy stuck in a house with a bunch of murdered people?
- Professor Eli James: Uhh. You're giving me a headache.
- Ned Banks: Sounds like a good time to go and chat with some ghosts.
- Professor Eli James: A field trip to the house of whacked spirits at the witching hour? Thank you, no.
- Madame Greta Hanson: I know where your boy is ALL the time. Do you?
- Melinda Gordon: Don't you dare threaten my son.
- Madame Greta Hanson: Then stay out of my business!
- Melinda Gordon: One of the prisoners told me that the other convicts are in the house but they're not ghosts anymore.
- Dr. Sam 'Jim' Lucas: But how could they be there and not be ghosts?
- Ned Banks: If they change into shadows.
- Dr. Sam 'Jim' Lucas: All right. Help me out?
- Melinda Gordon: It's what the shinies told Aiden or... or what he saw happening to Julia.
- Ned Banks: Shadows - they prey on your guilt, they break your spirit apart, and they feed on the pieces.