In order to understand the mind of anyone, one must cultivate a relationship in order to step into their mind. In this particular case, it wasn't the most popular or well liked person on the block. However, this kind of psychology and work is necessary and critical. To physically step into the cell of death row at San Quentin and successfully cultivate a relationship with Bittaker and Norris along with stepping into their mind is exactly what Laura Brand did. She started building this relationship over the phone and even after being shunned at first, Laura simply wasn't going to take no for an answer. I give her ten stars for being able to get the location of the victims remains that even the FBI wasn't able to successfully do. This wasn't an easy task, but she did it and she did it well. I look forward to reading her book because the show barely touches the surface of all the work she's done on this case. The families of the victims are lucky she is giving them a voice, a voice these sadistic serial killers thought would be silenced until they met Laura Brand. Expect to see more of her amazing work in the future.