Season:
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2
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3
Year:
2006
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2007
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2008
19 January 2006The head receptionist at a London hotel has to prove himself to his boss if he wants a promotion.
26 January 2006Unfortunately for him, Rebecca puts him in charge of keeping suicidal guest Mr Machin alive, while concierge Tony has to deal with the repercussions of mistaking a legitimate guest for a hooker. But this is the least of his worries as Rebecca's re-branding of his job has severely rocked his confidence. The staff help an elderly ex-worker celebrate her 50th wedding anniversary, forcing Rebecca to reflect on her own marriage. Meanwhile, shady limousine drive Pete is becoming more demanding as he threatens to divulge whatever it is he knows about Charlie's mysterious past.
2 February 2006Charlie only agrees after Tony reminds him of how much cash they could make from delivery scams at the event, realising it's the one way he can raise the money to bribe Pete out of telling Rebecca about his past. Finding an agreeable suitor is easy enough, but can they convince Natasha's billionaire father Vladimir, and more importantly Rebecca, that the wedding is genuine? The whirlwind of wedding plans catch Rebecca on a personal level, but it's obsessive compulsive guest Mr Daniels who makes her realise that hiding in the hotel isn't going to solve her own relationship problems. Charlie's scams earn him enough to pay off Pete, but the whole affair has made Rebecca suspicious. She takes the initiative, and delves a little into his employment history.
9 February 2006When Anna bumps into - literally - wealthy American lawyer Richard, she becomes convinced they're fated to be together. In a delusional whirl, she stops at nothing to get this man (and the lifestyle) that she's after. And if it means breaching the 'strictly no guest/staff relationships' rule, well, Anna's always felt rules were meant to be broken. With General Manager Rebecca on her back, only the quick thinking of fellow receptionist Ben keeps Anna's indiscretions under wraps. Charlie is happy to let beautiful female guest Alice massage his bruised ego after colleague and love interest Jackie goes off on a date. Alice turns out not to be all that she seems, robbing her date and making off with Pete. When the date is found drugged in his room the next day, Charlie realises he's had a narrow escape, and that he should value Jackie more. Meanwhile, James and Gino bicker over the treatment of a couple who won a stay at Hotel Babylon in a competition. Rebecca confronts Pete over Alice, but he replies by suggesting she might be surprised by the background of some of her staff. Fortunately for Charlie, she's distracted by a visit from her husband Mark.
16 February 2006Below stairs, we witness a world the guests never normally get to see - the immigrant labour that really makes the place work. A raid on the hotel by Immigration Officers forces Jackie into a dilemma when she's reminded by the officials about her own immigration status. What can she do to stop them deporting her? Gino has less serious problems - in order to keep the tips from a particularly generous guest flowing, he has to pretend to be gay. Can even Ben help him convince in the role? Meanwhile, Charlie is asked by a guest, Liz Sykes to help cover up an affair she's been conducting at the hotel. Rebecca takes a hard line with him and orders him not to intervene, disarming him by implying she knows something about his fraudulent past. When Liz's lover, John Fuller, returns to the hotel with yet another woman, Charlie realises that Liz is being spun a line. A quick phone call leads to an uncomfortable confrontation for John. But Charlie's actions lead to an inevitable showdown when Rebecca realises he's disobeyed her. Fighting to save his job, Charlie manages to turn the tables on her.
23 February 2006Already spooked after Tony tells them a grisly tale of murder at a nearby hotel, Anna and Max are further unsettled by the disappearance of security guard Jagdeep. Anna is sent to deliver a bottle of whiskey to a sheik, who is staying at the hotel after buying antique pistols at a Sotheby's auction. On her way back, she becomes convinced that she's heard a guest murder his wife in one of the bedrooms. Charlie refuses to take her seriously, despite having seen the guest, Mr Johnson, arguing with his wife earlier. As the night wears on, Mr Johnson's behaviour - like sneaking his suitcases out in the middle of the night - worries Anna more and more. With Charlie's help, she snoops around in his room, and is appalled to discover blood streaks in the bath and a bag of rope, tape and rubber gloves. In the bowels of the hotel, Charlie discovers Jagdeep seriously ill in a toilet cubicle. Meanwhile, Anna is terrified when Mr Johnson tries to make her accompany him. Seeing how scared she is, Charlie finally agrees to confront him, but when they go to his room they find a young, drunk, woman tied up in his wardrobe. A returning Mr Johnson is hit on the head by Anna - and Charlie finally phones Rebecca. The no-nonsense General Manager quickly gets to the bottom of things. Mr and Mrs Johnson were attempting to steal the pistols bought by the sheik. To do this, they abducted one of the sheik's wives - the young woman tied up in the wardrobe - and Mrs Johnson had swapped places with her. Given the option of arrest or a cover-up, all parties decide on keeping things quiet - and Rebecca finally escapes for her romantic holiday.
2 March 2006Riled and suddenly untrusting, she not only interviews all of the staff, but also calls in an auditor - much to the distress of Gino and Jackie, whose stocktake figures are complete fantasy. Meanwhile, Anna is leading a teenage virtuoso violinist into naughtiness. Derek the doorman manages to persuade Rebecca, via Charlie to interview his wayward son for a job at the hotel. The lad is rubbish, though. About to break the bad news to Derek, Charlie realises the awful truth from something the dooorman says - Derek must be the hotel thief. Rebecca must maintain her professional stance and hand Derek his P45. The anguish doesn't end there, despite Tony's good work in heading-off ball-crunching auditor Ms Merchant with some well-placed bribes. A disgruntled hotel guest surprises everyone by revealing himself to be a hotel inspector - and issuing a damning threat!
9 March 2006The surprise arrival of the hotel chain's European Director Adrian unsettles the staff further. Only Rebecca knows he's there for more than purely business reasons - the two of them had a fling a few months before. Adrian proves to be only the start of their worries: a star witness, Mr Wiltshire, is being housed at the hotel during the course of an infamous gangland trial. Tony is nervous about the risk to staff and Charlie has the unenviable task of looking after the guest. Whilst Tony attempts to forment a mutiny amongst the staff, Rebecca finds herself being wooed by Adrian with an offer of promotion abroad - and a new life with him. Meanwhile, Charlie builds up a rapport with Mr Wiltshire, and realised that he's come to the hotel just to die away from prison. Rebecca is put on the spot when her husband arrives for a surprise anniversary dinner organised by the staff. Forced to choose between her career and her marriage, she hesitates. But before she can make up her mind, gunshots ring out from the ninth floor - where Charlie is trying to protect Mr Wiltshire!
15 February 2007Mr and Mrs Poldark, who've both undergone plastic surgery, check in to the hotel separately. They want to recuperate before their 20th wedding anniversary celebrations. But the staff become involved in various escapades, trying to prevent the couple from meeting. Meanwhile, prominent MP Theresa Evans is forced to hide in the hotel following the news that her husband Robert has had an affair. And below stairs the war with rival hotel The Burlington reaches new levels of drama when Babylon's bar stools go missing. How will the Babylon staff retaliate?
22 February 2007A Premiership football team checks into the hotel ahead of a must-win big match. They make the mistake of upsetting the hotel staff, who begin planning a satisfying revenge. Meanwhile, a weird group of guests, all dressed in black and named after Cornish villages, arouse Anna's interest. To her horror she discovers they're an 'end of the world cult'. Will she be able to escape their clutches?
1 March 2007Glamour arrives in the shape of Lord and Lady Stanmore and their fabulous Viennese Charity Masked Ball, hosted by Julian Clary. However, Anna's arched eyebrows are raised even further when she recognises her old pal and fellow receptionist Caz Simpson, aka Lady Catherine Stanmore, on the arm of Lord Stanmore. Anna's envy quotient reaches an all-time high. Can she help herself to a piece of the action? Elsewhere, homophobic rap artist Switchback decides to give old school friend Ben the time of his life at a party in his suite. Is there more to Ben and Switchback's friendship than meets the eye?
8 March 2007High-flying businessman Robert Kane proposes to his girlfriend, Lisa, in the restaurant. She's thrilled until she discovers he actually lost his job six months previously and is running out of money. Lisa dumps Robert, who heads toward the balcony with the aim of throwing himself off. Charlie talks him out of it and agrees to give Robert the vacant position of bellboy. But is Robert in the right state of mind the make a success of his new job? Meanwhile, Rebecca receives her decree absolute and decides to hold a divorce party, and Jackie makes a shocking discovery about restaurant manager James...