[on his experience on the TV series Undercover Boss (2010)] Being "undercover" for a few days made me a better boss and helped me understand what we can do to help our great employees take care of their customers and succeed.
[on working undercover at various Subway restaurants on Undercover Boss (2010)] It was a fun experience. I met a lot of terrific Subway employees and got a real taste of what it's like on the front lines of our business.